Customer Service Training
Achieving Excellence in Customer Service
This Customer Service skills training course is designed for anyone who works as a customer service agent or wants to work in a customer-facing role. It covers basic customer service topics such as customer needs, key communication strategies, and complaint resolution.
The in-person 2 week course comprises of topics such as introduction to Project leadership, Leadership and Management, Interpersonal Communication, Influence, Motivation, Effective teams, Change Management, Ethics and Leadership amongst others including as Case study that puts attendees in a real life scenario of managing a large international project.
Who Should Attend
Customer Service Training is for you if you work or want to work in a contact center in the travel and tourism, leisure, or hospitality industries and have some relevant knowledge and skills, usually from a supervisory role.
Overview
This qualification will provide you with the foundational knowledge needed by employers to work in a customer service role in a variety of settings. You’ll learn how to manage information and support events, as well as other customer service-related tasks. After completing the course, you will be able to apply what you’ve learned in a variety of industries and job roles.
All work is completed and submitted during the training period, with an assessor assigned to mark and provide feedback on your work.
Bespoke Training Courses / Info
- Training Dates:May 23rd To June 3rd, 9:00 AM – 4:30 PM (BST)
August 1st To August 12th, 9:00 AM – 4:30 PM (BST) - Course duration: 2 weeks
- Training method: Classroom
- Training Support: Yes – ask us anything
Do you want to Make enquiries?
We offer a variety of easy ways to register with us for qualification
BY TELEPHONE
We will talk through your qualification requirements, take your details and send you an invoice for payment.
BY EMAIL
Please provide brief details of your qualification requirements and your contact details. We will send you a confirmation email and invoice for payment
ONLINE REGISTRATION
Click on the link below to register for any of our courses.
We will send you a confirmation email and invoice for payment
PAYMENT TERMS
We offer flexible payment terms with 2 instalments permitted to help you spread the cost of your qualification.
A 50% deposit is all you need to get started with the second 50% payment due before your certificate is issued.
We accept payment by BACs (internet bank transfer)
Email: ASQ Cancellation Policy
We've Repution for Excellence
Extensive Courses
Expert Trainers
Assessment Process
At ASQ we pride ourselves on delivering assessments professionally to ensure all learners are treated equally and fairly.
We put large emphasis on the practical elements of our assessments and training and appreciate the positive impact of a fun and enjoyable learning environment
Flexible Learning :
The process is largely conducted on site or remotely using a variety of communication methods to suit the individual learner, such as Skype, Telephone, Email, Remote Desktop and our online ePortfolio system.
Defining your needs
Our NVQs and Trainings are delivered or assessed through a combination of direct observation of performance, professional discussions, professional witness reports and through written assignment completed on provided workbooks
Delivering success
Individuals will be assessed by one of our specialist assessors, all of whom hold relevant high-level qualifications in learning and development and extensive experience in the construction industry
Providing support
Our assessment methods take the candidate’s learning needs into consideration and the process is simply built around the candidate. Our assessors are always available to provide guidance when required